Shipping policy
Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping time.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. You will receive a confirmation email when your order has been placed and another email with tracking information once it ships.
Shipping Rates and Delivery Estimates
Available shipping methods, rates, and estimated delivery times are displayed during checkout.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.
Shipping Delays
If we are unable to ship your order within the stated timeframe, we will notify you and provide the option to accept the delay or cancel the unshipped order for a refund.
Address Changes and Incorrect Addresses
Please review your shipping address carefully before submitting your order.
Once an order has entered processing or has shipped, we may not be able to change or redirect it. de+h wellness is not responsible for orders delayed, returned, or delivered incorrectly because of an incomplete or incorrect address provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for any additional shipping charges required to resend it.
Lost or Missing Packages
If your tracking information has not updated or your package appears to be lost in transit, contact us at hello@dethwellness.com. We will review the shipment and assist with filing a carrier claim when appropriate.
A package marked “delivered” by the carrier may have been left with another household member, neighbor, mailroom, front desk, or nearby location. Please check these areas and contact the carrier before contacting us.
de+h wellness is not responsible for theft or loss occurring after a carrier confirms delivery, but we will make a reasonable effort to help you investigate the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, email hello@dethwellness.com within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product and shipping packaging
Do not discard the product or packaging until we have reviewed your request. Depending on the circumstances, we may offer a replacement, store credit, or refund.
International Shipping
International shipping availability is displayed during checkout.
International orders may be subject to customs duties, taxes, brokerage fees, or import restrictions imposed by the destination country. These charges are the customer’s responsibility and are not included in the product or shipping price.
de+h wellness is not responsible for customs delays or orders refused, seized, or returned because of local import regulations.
Shipping Charges
Original shipping charges are nonrefundable unless the shipment was incorrect due to an error by de+h wellness or otherwise required by law.
Contact
Questions about an order or shipment may be sent to:
hello@dethwellness.com